Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

We offer free shipping on all orders.

International Shipping

We offer international shipping worldwide.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Le Cord AB is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@lecord.se with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@lecord.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@lecord.se

Shipping Policy — FAQ

When will my order ship?
All orders are processed within 1–2 business days (excluding weekends and public holidays) after your order-confirmation email. You’ll get another notification when your order has shipped.

How much is shipping?
Shipping charges are calculated and shown at checkout.

Do you offer free shipping?
Yes — we offer free shipping on all orders.

Do you ship internationally?
Yes — we ship worldwide.

Will I have to pay duties or VAT on international orders?
Your order may be subject to import duties and taxes (including VAT) once the shipment reaches your country. Le Cord AB isn’t responsible for these charges; they’re the customer’s responsibility.

How do I track my order?
When your order ships, we’ll email you a tracking number. Please allow up to 48 hours for tracking to activate.

I haven’t received my order — what should I do?
If it hasn’t arrived within 10 days of your shipping confirmation, email support@lecord.se with your name and order number and we’ll look into it.

What’s your return policy?
We accept returns within 30 days of delivery if the item is unused and in its original condition. We’ll refund the full order amount minus return shipping costs.

How do I start a return?
Email support@lecord.se with your order number and the item you’d like to return, and we’ll help you through the steps.

Do you offer exchanges?
If you’d like a different item, start a return first (see above), then place a new order once your refund is processed. If you need help, contact support@lecord.se.

What if my order arrives damaged?
Email support@lecord.se as soon as possible with your order number and a photo of the item’s condition. We handle these case-by-case and will work toward a satisfactory solution.

Who do I contact for any other questions?
We’re happy to help — support@lecord.se.